Cancellation, Refund & Modification Policy
Clear rules for cancellations, refunds, no-shows and reservation changes.
Policy version: V60.0.0
Cancellation
48 hours or more before pickup: full rental funds are refundable, subject to amounts expressly identified before booking as non-refundable where legally permitted.
Less than 48 hours before pickup: one rental day is charged.
No-show: the full rental amount is chargeable under the confirmed booking terms, subject to applicable law.
Refunds
Refunds that are due are initiated within 7 working days of receipt/approval of the cancellation request and returned to the original payment method where practicable.
Optional services/products already provided, consumed, activated or expressly identified as non-refundable are not refundable except where required by law or where AL WOJHA has not provided the relevant service.
Modification
24 hours or more before pickup: no modification fee, subject to availability and any resulting change in rental price, vehicle category or services.
Less than 24 hours before pickup: subject to availability and applicable additional charges disclosed before acceptance.
Early Return
Early return does not automatically create a refund. For monthly rentals, the applicable monthly price is recalculated using the configured daily rate/policy. The customer receives the calculation before accepting the early-return settlement.
Policy Changes
Policy changes are prospective and do not retroactively alter a confirmed reservation or executed Rental Agreement except where required by law or mutually agreed.