Privacy Policy

This Privacy Policy explains how AL WOJHA CAR RENTAL LLC handles personal information through its website, booking, customer account, rental, contract and support systems.

Policy version: V60.0.0 • Last updated: September 19, 2026

1. Information we collect

Depending on the service used, we may process name, contact details, account information, reservation information, rental dates, pickup/delivery details, driving-eligibility information, Emirates ID/passport/driving-licence information, contract information, electronic signatures/OTP records, payment and deposit records, customer communications, vehicle assignment and operational records.

2. Rental and vehicle records

Rental records may include vehicle assignment, handover and return photographs, mileage, fuel level, inspection results, damage records, accident records, toll/fine records, maintenance information, invoices, payments, deposits and customer-service history.

3. How we use information

We use information to verify eligibility, create and administer reservations and rental contracts, arrange vehicle handover/return and delivery, process payments and refunds, manage deposits, operate fleet and customer systems, communicate with customers, maintain accounting/tax records, meet regulatory obligations, prevent fraud and establish or defend legal claims.

4. Legal and regulatory processing

Where applicable, processing may be necessary for contract performance, legal obligations, legitimate business interests, security and fraud prevention, or consent where consent is required.

5. Sharing information

Relevant information may be shared with payment processors, insurers, hosting and IT providers, communications providers, delivery/rental-support providers, professional advisers, regulators, authorities, courts and other recipients where necessary, lawful or required. AL WOJHA does not sell personal data.

6. Cookies

Cookies and similar technologies may support security, login, booking workflows, preferences, analytics and, where applicable, marketing. Third-party services may apply their own cookies and privacy practices.

7. Retention

We retain information for periods appropriate to the purpose, including contract/rental administration, accounting and tax records, regulatory requirements, dispute resolution, fraud prevention, security and legal claims. Different records may therefore have different retention periods.

8. Security

We apply reasonable technical and organisational measures intended to protect personal data. No online system can guarantee absolute security.

9. Your rights and requests

Subject to applicable law and lawful exceptions, you may contact us regarding access, correction and other applicable data-protection rights. Identity verification may be required before fulfilling a request. Some records may need to be retained for legal, tax, contractual or security purposes.

10. International transfers

Where personal data is processed or transferred outside the UAE, AL WOJHA will apply the requirements and safeguards required by applicable UAE data-protection law.

11. Third-party services

Links to third-party websites, social networks, maps, payment providers or other services are governed by those providers' own policies.

12. Updates

We may update this Privacy Policy prospectively when systems, services or legal requirements change. The version and update date will be shown on this page.

13. Contact

AL WOJHA CAR RENTAL LLC
Email: info@alwojha.com
Phone: +971561042925
Al Kazim Building - office No 10, near Al Qiyadah Metro Station - Hor Al Anz East - Deira - Dubai, Dubai, UAE